I’m Mack Ramirez, an IT Specialist who keeps fast-moving biopharma teams productive, secure, and calm under pressure. Over the last 5+ years, I’ve supported 300+ users across research, operations, and leadership—solving problems in the moment while quietly improving the systems behind the scenes.
What sets me apart isn’t just the toolset (Intune, Okta, Microsoft 365, CrowdStrike, Zoom, ServiceNow, Box, Exchange/AD, SCCM/Jamf). It’s the way I work with people: empathetic listening, clear updates, and a bias for shipping solutions that actually stick.
How I create value
- Frictionless day-one experiences: imaging, enrollment, access, and training so new hires are productive by lunch—on Windows or Mac, in office or remote.
- Identity done right: clean Okta/AD hygiene, MFA resets, and role-based app provisioning that balances speed and security.
- Conference rooms that “just work”: planning, setup, and live support for exec meetings and high-visibility events.
- Backlog under control: consistent triage, smarter routing, and better knowledge sharing to reduce ticket queues and keep work moving.
- Security-first mindset: practical guardrails with SOX and GxP awareness—supporting scientists without slowing science.
Where I’ve made an impact
- Alumis (via TEKsystems) – VIP/executive support, Intune/Okta/M365 admin, CrowdStrike hygiene, ServiceNow ownership, and SharePoint spaces that help teams find what they need fast.
- Lucira by Pfizer (via Experis) – scaled onboarding, remote access/VPN/MFA support, endpoint hardening, knowledge base contributions, and calm crisis handling during busy release cycles.
- Allogene Therapeutics (via TEKsystems) – imaging and lifecycle work, Okta/Exchange/Zoom/Box/Druva support, plus hands-on help with lab instrument PCs.
- Nektar Therapeutics (via Milestone) – network patching, device deployments, SCCM/PXE imaging, VOIP configuration, and leading multi-day workstation moves.
How I show up
- I meet people where they are—executives, scientists, or first-week interns—and keep the tech invisible so they can focus on their work.
- I communicate clearly (no jargon walls), follow through, and leave behind better documentation than I found.
- I’m a family guy (proud husband and dad of two), so I value reliability, humility, and building systems that work even when I’m not in the room.
If you’re looking for someone who can own incidents, smooth the onboarding rush, harden endpoints, and earn trust across the org, I’d love to help your team.
Let’s connect: mack.n.ramirez@gmail.com • linkedin.com/in/macknramirez
CoderMack 